Askwell aims to be usable by as many people as possible, regardless of ability or the device and assistive technology they’re using. This page explains what we’re targeting, what’s already in place, and how to tell us when something isn’t working.
Our Target
We’re building toward the WCAG 2.1 Level AA guidelines across the site. That covers things like readable colour contrast, sensible heading structure, meaningful link text, and content that doesn’t depend on colour alone to convey information.
What’s in Place
- Keyboard navigation. Every interactive element on the site — the question form, the menu, the accordions on the FAQ page — is reachable and operable from a keyboard, not just a mouse or touchscreen.
- Visible focus states. When you tab through the site, the currently focused element is visibly outlined, so keyboard users can always tell where they are.
- Colour contrast. Our palette — charcoal, near-white, mint, and coral — was chosen partly for contrast; body text and interactive elements are checked against WCAG’s minimum ratios.
- Alt text on images. Photos and illustrations carry descriptive alt text so screen reader users get the same information sighted users get from the image.
- Resizable text. Text is set in relative units, so it resizes properly when you zoom the page or increase your browser’s default font size, without breaking the layout.
- No motion-heavy effects. We avoid autoplaying video, flashing content, and heavy parallax or animation that can cause discomfort or distraction, particularly for users with vestibular disorders.
Where We’re Still Imperfect
This is an honest statement, not a certificate: some older images may carry thinner alt text than they should, and a handful of interactive components may not yet behave perfectly with every screen reader and browser combination. We haven’t completed a formal third-party accessibility audit, and we’re not claiming one. Accessibility here is ongoing work, not a finished checkbox.
Report a Problem
If you hit a barrier anywhere on the site — a control you can’t reach with a keyboard, text you can’t read, an image with no useful alt text — email [email protected] with the page and a description of what happened. We read every report and use it to prioritize fixes.